Shipping Policy

Effective Date: 12/10/2024

At The Nirvana Ethereal Co., we provide a smooth and timely shipping experience for our customers. Please read our shipping policy carefully to understand how and when your order will be delivered.

Shipping Locations

We currently ship to the following locations:

  • Domestic: All states within India
  • International: The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes/Convenience charges, etc. on arrival in the destination country.

 

In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

Please note that shipping restrictions may apply to certain locations, and some products may not be available for international shipping.

Shipping Methods and Delivery Times

We offer the following shipping options for orders placed through NirvanaEco.com:

  • **Standard Shipping: ** [5-7 business days]
  •  **Expedited Shipping: ** [2-3 business days]
  •  **Overnight Shipping: ** [1 business day]

The estimated delivery times are based on the date of dispatch, not the date of order placement. These timeframes are estimates and may vary based on factors such as weather, public holidays, or carrier delays.

Shipping Policies

Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at

in**@ni********.com











.

If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at 

in**@ni********.com











 within 48 hours of order placement, for successful delivery.

Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

Certain courier partners may request OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number input at time of placing the order.

Shipping Costs

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The total shipping fee will be displayed during checkout. We also offer free shipping for orders over Rs. 999.

Order Processing Time

All orders are processed and dispatched within 1-2 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

International Shipping

For international orders, the following additional policies apply:

  •  Customs duties, taxes, and other fees may be applicable upon delivery, depending on the destination country. These fees are the responsibility of the customer and must be paid to the carrier at the time of delivery.
  •  Delivery times for international shipments may vary due to customs clearance processes.

Delayed or Lost Shipments

If your order has not arrived within the expected timeframe, please contact us at

in**@ni********.com











 for assistance. If your order is lost in transit, we will work with the shipping carrier to resolve the issue. However, we are not responsible for delays caused by external factors beyond our control, such as carrier delays or customs clearance issues.