At The Nirvana Ethereal Co., we are committed to providing high-quality products that meet your satisfaction. If for any reason you are not entirely happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights regarding returns and refunds.
If you claim a damage during the delivery process, please send us an email with the details within 24 hours at in**@ni********.com for assistance regarding a replacement or store credit.
If your shipment packaging is damaged or resealed, please do not accept it and notify us. For notification, please ensure you record an unboxing video and reach out to our support team within 24 hours.
Please write to us within 24 hours of receiving the damaged product that you would like to claim for store credit or replacement or refund at in**@ni********.com with the following details:
Please allow one to three weeks from the day you return your package, for your claim request to be fully processed and closed.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
Once the package is received by our warehouse team the exchange order will be processed within 48 hours. You will then be informed of the new consignment tracking details.
The Nirvana Ethereal Co. is not responsible for damage after delivery.
Returns are not eligible for refunds. Instead, store credit will be provided for returned, unused, sealed, and undamaged items within 24 hours of delivery. Please notify us via email at in**@ni********.com within 24 hours of delivery.
Please note, a deduction of shipping charge will be applied for the reverse pickup.
Please note orders for Gift boxes are not applicable for exchange or refund here.
Damages resulting from improper application are not covered under the Returns Policy.
Exchanges or returns are not applicable for allergies/skin reactions, dislike of fragrance, or colour variations due to organic ingredients’ natural variations. We strongly advise checking the ingredient list for known allergies and conducting a patch test before use to identify any unknown allergies.
No cash refunds are permitted.
If you wish to cancel your order, you can do so by sending us an email on
in**@ni********.com
within 24 hours of placing the order. Once orders have been dispatched from our warehouse, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
In rare cases where an order is cancelled due to non-availability of stocks for over 30 working days, a store credit for the full amount will be issued.
Orders cannot be modified once placed, only cancellations are allowed. A new order must be placed for any alterations. Cancellation requests will be processed solely via email. Kindly email us at
in**@ni********.com
within 24 hours of placing the order.
Cancellation of a Prepaid International order incurs a 5% exchange fee on the total order value, with the balance refunded as store credit to the original account. Kindly email in**@ni********.com within 24 hours of placing the order.
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled.
If you have any questions or concerns about this policy, please feel free to contact our customer service team at [ in**@ni*********.com ].
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